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- Availability
- Our Products
- Privacy Policy
- Shopping
- Terms & Conditions
- Complaints
Most of our products are available from stock and delivery to your requested delivery address is within 5 days, usually quicker. If for some reason we cannot supply within this timescale we will inform you straight away and you have the right to cancel your order at this time.
We will not take payment until we are ready to ship the goods to you.
All of our products are individually made. We do not mass produce in anyway, so there may be some slight variances in design, style, and colours from product to product.
We are committed to protecting your privacy. We will only use the information that we collect about the lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent by joining our mailing list. If you wish to stop receiving our mail shots please email us stating your desire to be deleted from our mailing list and your details will be withdrawn within 24 hours.
We will not pass your e-mail address to anyone.
The type of information we will collect about includes:
- Your name
- Your address
- Phone number
- Email address
- Credit/debit card details
This information is only used to fulfil your order and for our trading records. It will not be used for any other purpose. Credit/debit card details are not retained once the order is completed. We will never collect sensitive information about you without explicit consent. The information we hold will accurate and up to date. You can check the information that we hold about you by emailing us on sales@giftwizard.co.uk. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law this can include using Cookies. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies enable us to store items in your shopping cart between visits. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that.
To shop follow the picture
links, check the quantity, check any options available and click Add to
Basket 
button. You are
then taken to the first stage of the ordering process to view what you
have ordered. You then have a choice of continuing with the ordering
process, return shopping if you wish to order more items or deleting your
order. If you wish to continue with the ordering process press the
Checkout Now button and follow the step by step instructions through the
next 5 check out stages.
You can at any time through the ordering process delete the order except at stage 6 "The Receipt" when the order has already gone through for processing. You may cancel your order at this stage by sending us an email quoting your order details.
On completion of your order we will send you an Email confirmation immediately.
Our shopping site is totally secure and we accept payment by Credit or Debit Card, Personal Cheque or Building Society Cheque. Cheques are payable to "Giftwizard".
If you have any problems with our shopping procedure or would like to suggest any improvements please do not hesitate to contact us on sales@giftwizard.co.uk.
Terms and Conditions
Your Statutory rights are not affected by any of the following terms and conditions.
Goods are charged at price shown on the product pages on the date the customer places the order and are all inclusive. Goods may be paid for by secure credit/debit card transaction, by telephone, personal cheque or building society cheque. There are no extra charges for credit card payments. Cheques should be made payable to "Giftwizard". Prices are correct at the time of publication. Errors and omissions are excepted.
Please note that we cannot accept pictures or photos that you do not have permission to reproduce or would cause breach of copyright. If you are in doubt please email us at sales@giftwizard.co.uk for clarification.
Delivery on stock items is based on the Availability of each product. If an items is out of stock the customer shall be contacted and informed of the current supply date whereupon the customer may decide whether to proceed with the order. If the customer decides to cancel the order at this stage they will not incur any cancellation charges. No payment is taken until the goods are ready for shipment.
We ship using a combination of first class Royal Mail and courier services. We will advise you, by email when an item is being shipped.
Free Delivery
Free delivery is for all our orders. If we cannot offer free delivery we will contact you at the time of order. You may choose to cancel the order at this stage without any cancellation charges.
Cancellation and Return of Goods
Order may be cancelled without reason if Giftwizard is notified within 7 days of the customers receipt of the product and if all products are undamaged and repackaged in their original packaging. In this case Giftwizard will make a refund within 30 day. Unless the goods were received faulty or damaged the customer may have to pay the cost of returning the goods.
The above does NOT apply to goods that have been designed to your specification or which have been clearly personalised.
We hope you will be happy with the products and service that you receive from Giftwizard and we are committed to resolving any issues that you may have. If you would like to make a complaint, please email or write to us with the details of your concerns (with specific references, dates if relevant) and contact details (Email, Address, Phone Number). All complaints will remain confidential and are dealt with on a first come first serve basis. We will acknowledge your complaint within 5 working days and will provide you with a likely timescale for the resolution of your complaint at this time.